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Customer Feedback

Dear Customer,

We would like to personally thank you for selecting Billco Manufacturing as your glass processing equipment supplier. We are continuously striving to discover ways to improve our level of quality and service.

Please take a moment to complete the survey below. It should take less than 5 minutes.

Thank you for your participation!
Billco Manufacturing Team

* Required Field

Contact Information

* First Name

* Last Name

Title

* Company Name

Address

City

State

Zip Code

Phone Number

Fax Number

* Email

Order Details

All fields are required.

Order Type

Equipment Parts Service

Order ID

May we contact you about any issues?

Yes No

Pre-Sale Planning & Consultation

All fields are required.

	1	2	3	4	5	6	7	N/A

Did we address your inquiries and provide adequate consultation?

Did our proposed solutions meet your expectations?

How would you rate our pricing offerred?

How would you rate the overall planning and consultation?

Order Completion

All fields are required.

	1	2	3	4	5	6	7	N/A

How satisfied were you with the length of time to complete the order?

Were you satisfied with the availability of the product or service?

How would you rate the installation or delivery?

How would you rate the overall order completion?

After-Sale Service & Support

All fields are required.

	1	2	3	4	5	6	7	N/A

How would you rate our warranty and service package?

How was the efficiency and response time of Customer Service?

How would you rate the overall service and support?

Product Quality

All fields are required.

	1	2	3	4	5	6	7	N/A

Does the product meet and perform to your expectations?

How would you rate the quality of the product(s)?

How can we improve the product?

General

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How would you rate your overall experience?

Would you recommend Billco to others?	Yes No

What could we change to improve your experience?

Additional Comments (optional)